Frequently Asked Questions

General

When is BottleRock 2022?

BottleRock 2022 is taking place May 27-29, 2022! We can’t wait to see you there!

What are the festival hours?

Doors open at 11:30am. Last act ends at 10:00pm.

Will I be able to leave and re-enter the festival?

All 3-Day pass holders and 1-Day VIP, Marriott Bonvy™ American Express® VIP Viewing Suite, Skydeck and Platinum pass holders can leave and re-enter the festival by scanning their wristbands at the entrance gates. 1-Day GA pass holders cannot leave and re-enter the festival.

If you are a 3-day passholder, your 3-day wristband grants you admission for all three days. If you are a 1-day passholder, your 1-day wristband grants you admission on the day shown on the wristband.

You must wear your wristband at all times at the festival. Do not cut off or remove your wristband until you leave the festival for the final time.

Are there lockers at BottleRock for my personal items?

Keep your personal belongings secure and your phone charged by reserving a personal locker with all-day access to your locker and cell charging stations. Reserve one for 2022 here.

Is there Wi-Fi at BottleRock?

Connect to festival-wide Wi-Fi powered by Cisco at BottleRock 2022 and make the most out of your experience.

What is BottleRock AfterDark?

BottleRock AfterDark are shows that take place over BottleRock weekend in Napa and around the Bay Area with BottleRock artists.

Is BottleRock a sustainable festival?

BottleRock strives to become one of the most sustainable festivals by increasing compost, decreasing landfill waste and eliminating single use plastic. Learn about our sustainability initiatives here.

Are there accomodations for families or new mothers?

Yes! Visit the Little Rockers Zone for family friendly activities and a new mother station.

 

Health + Safety

What are the COVID protocols and vaccine/masking requirements at the festival?

In accordance with current state & local guidelines, there will be no vaccination, testing or masking requirements at BottleRock 2022. The California Department of Public Health strongly recommends the use of masks while indoors. Masks will be available free of charge at BottleRock upon request at indoor entrances and info booths.

State & local guidelines are subject to change at any time. Should these protocols change, guests will be immediately notified.

Ticketing + Wristbands

Do I need to buy a ticket for my child?

Children (6 and under) receive free entry with a ticketed adult. A ticketed adult can bring up to 2 children that are 6 and under for free. All guests 7 and over must have a ticket/wristband. 

How can I change my shipping address for my festival passes?
  1. Visit the link below that applies to you and log into your Front Gate Tickets account. To log into your account, select “Sign In” in the top left of the screen.

BottleRock’s Official Tickets

BottleRock’s Payment Plan

American Express®  Presale

Marriott Bonvoy®  American Express®  VIP Viewing Suite

  1. Under “Your Account” tab on the top left side of the navigation bar select “Order History”
  2. Select “View Order Detail” on the order number you wish to edit shipping information
  3. Above your shipping information, select the “Edit” button
  4. Enter your new shipping address and select “Save Updated Shipping Information”

 

Does BottleRock offer a payment plan?

No, BottleRock does not offer a payment plan.

When will my wristband come in the mail?

Wristbands will be shipped in early May.

What is your refund policy?

All sales are final.

For those who are unable to attend and wish to sell their tickets, visit, Lyte, our official ticket exchange.

What does it mean to request sold out tickets?

BottleRock’s official ticket exchange, Lyte, fans are able to request a sold out ticket. At this time they will provide a valid form of payment. As soon as their ticket of choice is available via the fan to fan exchange, their tickets will be automatically purchased. To request sold out 3-day tickets, visit here.

 

 

What is Lyte?

Lyte is BottleRock’s official ticket exchange partner. To purchase sold out passes request them on Lyte here.

When can I pick up my festival tickets from will call?

Festival will call hours are:

Thursday, 5/26: 12pm – 8pm 
Friday, 5/27: 10:30am – 9pm
Saturday, 5/28: 10:30am – 9pm
Sunday, 5/29: 10:30am – 9pm

Getting Here + Accommodations

Is there ADA parking?

BottleRock has a very limited amount of ADA Parking available at the festival. To park in this lot you will need to purchase a BottleRock ADA Parking Pass and bring your valid handicap parking permit, placard, or plate.* To request an ADA Parking Permit for BottleRock 2022  please contact us at ada@bottlerocknapa.com.

 

I’m from out of town, where should I stay?

There are a range of places to stay in Napa and surrounding cities. Check out the Accommodations section of the website for more information.

Contact Us

We’re here to help! Email us at info@bottlerocknapa.com

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