Frequently Asked Questions

General

What are the festival hours?

Doors open at 11:30am. Last act ends at 10:00pm.

Will I be able to leave and re-enter the festival?

All 3-Day pass holders and 1-Day VIP, Marriott Bonvy™ American Express® VIP Viewing Suite, Skydeck and Platinum pass holders can leave and re-enter the festival by scanning their wristbands at the entrance gates. 1-Day GA pass holders cannot leave and re-enter the festival.

If you are a 3-day passholder, your 3-day wristband grants you admission for all three days. If you are a 1-day passholder, your 1-day wristband grants you admission on the day shown on the wristband.

You must wear your wristband at all times at the festival. Do not cut off or remove your wristband until you leave the festival for the final time.

Are there lockers at BottleRock for my personal items?

Keep your personal belongings secure and your phone charged by reserving a personal locker with all-day access to your locker and cell charging stations. Reserve one for 2021 here.

If you rented a locker for May 2021, the reservation will automatically roll over to September 2021. If you would like a refund, please email info@entertainmentlockers.com and they will accommodate your request.

Is there Wi-Fi at BottleRock?

Connect to free Cisco Wi-Fi at BottleRock Festival and make the most out of your experience.

What is BottleRock AfterDark?

BottleRock AfterDark are shows that take place over BottleRock weekend in Napa and around the Bay Area with BottleRock artists. 

When are set times being released?

Set times are here! Download our app for iPhone or Android and build your schedule.

Is there a BottleRock app?

Yes! You can download the BottleRock app for iPhone or Android.

Is BottleRock a sustainable festival?

BottleRock strives to become one of the most sustainable festivals by increasing compost, decreasing landfill waste and eliminating single use plastic. With the help of our new sustainability partner, Bank of the West, who are redefining banking for a more sustainable future, you’ll see this commitment take shape at our September event!

Health + Safety

How do I get information on how BottleRock is handling COVID-19 concerns, vaccinations + safety?

Visit our health + safety page here for all up-to-date information regarding our COVID-19 precautions, protocols and more. We will communicate all requirements to ticket holders before the festival.

Ticketing + Wristbands

Do I need to buy a ticket for my child?

Children (6 and under) receive free entry with a ticketed adult. A ticketed adult can bring up to 2 children that are 6 and under for free. All guests 7 and over must have a ticket/wristband. 

If the festival is canceled will I get a refund?

Yes, if the festival is canceled or rescheduled ticket holders will have the option to refund their ticket or roll it over to May 2022. 

How can I change my shipping address for my festival passes?

Select the link below that applies to you to login to your Front Gate Tickets account. Click Sign in at the top left of the Front Gate Tickets page and follow the instructions below.

  1. Under “Your Account” tab on the top left side of the navigation bar select “Order History”
  2. Select “View Order Detail” on the order number you wish to edit shipping information
  3. Above your shipping information, select the “Edit” button
  4. Enter your new shipping address and select “Save Updated Shipping Information”

     

BottleRock’s Official Tickets

BottleRock’s Payment Plan

American Express Presale

Marriott Bonvoy + American Express VIP Viewing Suite

Where is my wristband?
Wristbands typically get shipped 4-6 weeks prior to the festival. We’ll send an email with tracking info once shipped. 
Help! BottleRock is sold out. How do I get tickets?

Visit our trusted ticketing exchange at Lyte here to request sold out tickets to BottleRock 2021.

If I had tickets to see Milky Chance or Jimmy Eat World in 2020, do I need to buy tickets for their aftershows in 2021? How do I get a refund?

If you purchased tickets to see Milky Chance or Jimmy Eat World in 2020, and did not request a refund, your ticket will be valid for their BottleRock AfterDark shows this year.

Due to the unprecedented circumstances, the event organizers are allowing refunds until Friday, June 11th. Refunds will not be taken after June 11th. Please request your refund by reaching out to boxoffice@bluenotenapa.com. For other assistance please reach out to info@ticketweb.com or please call Ticketweb 1.866.777.8932.

How do I register my wristband?

You can register and activate your wristband here.

Getting Here + Accommodations

Are bus tickets still valid?

All bus tickets purchased for the 2020 festival have been refunded by EventBrite/ Busbank and will no longer be valid. To purchase another ticket please visit here. For questions regarding out of town bus transportation, please email info@shuttlestix.com

Is there ADA parking?

BottleRock has a very limited amount of ADA Parking available at the festival. To park in this lot you will need to purchase a BottleRock ADA Parking Pass and bring your valid handicap parking permit, placard, or plate.* To request an ADA Parking Permit for BottleRock 2021 please contact us at ada@bottlerocknapa.com.

I’m from out of town, where should I stay?

There are a range of places to stay in Napa and surrounding cities. Check out the Accommodations section of the website for more information.

Contact Us

We’re here to help! Email us at info@bottlerocknapa.com

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