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Key Information

BottleRock 2025, presented by JaM Cellars, is May 23-25. 

There will be free Wi-Fi powered by Cisco at BottleRock.

Lockers by Allianz

Keep your personal belongings secure and your phone charged by reserving a personal locker with all-day access to your locker and cell charging stations, thanks to Allianz! 



Information about ticket types can be found on the Festival Tickets page. 

All BottleRock sales are final. There are no refunds or exchanges.

A ticketed adult may bring up to one child that is 5 years old and under for free with a photocopy of birth certificate or valid passport/ID (born on or after May 2019)
. To receive the complimentary child’s wristband, the adult and child must check in at the LittleRockers tent outside of 3rd street gate.

All guests 6 and over must have a paid wristband to enter the festival. The LittleRockers wristband is used for safety – in the event that a child gets lost, staff can reunite them with their registered parent. We strongly encourage that all parents register their child.

Order Confirmation

You should receive your order confirmation immediately upon purchase of your tickets via Front Gate. 

If you purchased a ticket and did not receive your e-mail confirmation, you may have entered your email address incorrectly on Front Gate. Please update your account information here to retrieve your ticket confirmation.

Ticket Resale
Your purchase of BottleRock Napa tickets is subject to our purchase terms which contain, among other things, a strict prohibition on ticket resale. BottleRock does NOT work with resellers or secondary market websites in any capacity. We offer our own ticket exchange solution powered by our technology partner Lyte. 



Upon completion of your ticket purchase, you will receive an order confirmation number and receipt via email from Front Gate. Wristbands are shipped to ticketholders before the festival – no printed tickets will be issued for this event. Your wristband is your ticket into the festival.

Once you receive your wristband, do not try it on. The clasp slides one way and there is no way to remove it or loosen it without damaging the wristband. 

Wristbands are non-removable and non-transferable and must not be tampered with in any way. If you are a 3-day passholder, your 3-day wristband grants you admission for all three days. If you are a 1-day passholder, your 1-day wristband grants you admission on the day shown on the wristband.

You must wear your wristband at all times at the festival. Do not cut off or remove your wristband until you leave the festival for the final time.

The Festival Box Office & Will Call are located at 3rd Street and Bailey Street in Napa. To pick up passes at Will Call, you must show a valid, government issued photo ID. 

Lost, stolen, damaged and tampered with wristbands will only be replaced at the discretion of festival staff. The wristband replacement fee is $30.


Please read this informational guide thoroughly before sending an inquiry email. For any accessibility-related questions not answered in the guide, please email us at We welcome and encourage all feedback and suggestions from our guests with disabilities. We will do our best to assist you and address your accessibility needs. 

Please refer to the BottleRock App during festival weekend for the accessibility map and navigable pathways. 

Attendees must navigate the festival grounds between stages on their own or with the support of a companion, as the festival does not offer transportation between stages.  

We encourage all patrons with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. Patrons are also permitted to bring crutches, walkers, and canes into the event. If you need to recharge your motorized mobility device, you may do so at Accessibility Services. Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20 amp circuit.  

We will not be providing wheelchair or scooter rentals. 

There will be a limited number of accessible parking spots for patrons with disabilities and are available on a first come, first served basis. You will need to purchase a parking pass on the event website. You are required to bring a valid, state-issued handicap placard, permit, or license plate to enter this parking lot. The person to whom the handicap credential is issued must be present in the vehicle, as a driver or passenger. 

ADA parking is located at 301 First Street. 

The rideshare pickup/dropoff is located at 3rd St & Randolph St. The traverse to the accessible entry lane is about a mile long through sidewalks and city streets. 

Patrons with disabilities can be dropped off at the Accessible Loading & Unloading Zone located at First and Juarez. Drivers must present a valid handicap placard or plates to drop off guests in this zone. Please follow directional signage and traffic attendants to this zone. 

There are a few offsite shuttles that are wheelchair accessible. These shuttles can take disabled guests from many cities around the Bay Area to the festival.  BottleRock Buses 2024 ( 

To request an accessible shuttle, please email   


  • First Aid: We have several First Aid locations throughout the venue, noted on the event map and mobile app, if available. Professional medical staff can provide assistance to your medical needs at these locations. 
  • Special Dietary Needs: The event will have food vendors that provide gluten-free, vegan and dairy-free dietary options. For those with special dietary needs beyond what will be offered at the event, please contact us at for further assistance. 
  • Prescription Medications: All prescription medications must be in the original manufacturer container with your name on it, which matches your government-issued photo ID. Please only bring a sufficient amount of medication for the duration of the event. Your medications must be cleared by the medical team at the event entrance. 
  • Other Services: If you require assistance on account of pregnancy, nursing, or breast milk pumping, please reach out to the information team at 


BottleRock will consider requests by patrons with disabilities for reasonable modification of event policies, practices or procedures, or for auxiliary aids and services that will permit the patron equal enjoyment of the goods and services offered at the event. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request. 

To help us continually make our event more accessible, we encourage you to contact us at for any of your accessibility-related needs. Additionally, if you have any questions about our accessible policies or services, please don’t hesitate to reach out to us. 

Accessibility Services

There will be an accessible entry lane, located at the main entrance. Patrons with disabilities and up to one companion may use this lane to safely enter the venue. Please visit Accessibility Services tent immediately after entering the event to request the accessible accommodations and services you need. 

Please Note: You must stop here to get your Accessible Wristband. This wristband is free of charge and will grant you access to the accessibility services required on account of a disability or injury. There is no Accessibility pre-registration before the event – this is all done onsite at the event. There is not an “ Accessibility ticket” that needs to be purchased in order to utilize accessibility services at BottleRock.   

Accessibility Services is conveniently located just past the main entrance off of Third street. The exact location will be labeled on the event map when it is released. At this location, you can: 

  • Learn about accessibility services and receive answers to your questions 
  • Receive an accessibility wristband 
  • Effective Communication check-in 
  • Register service animals 

Wristband Policies 

  • Accessibility wristbands are valid for the duration of the festival. 
  • DO NOT remove your wristband for the duration of the festival. 
  • One (1) accessibility companion wristband will be issued per guest with a disability.
  • Additional wristbands may be issued for families with young children.  


There will be accessible viewing areas made available to guests with disabilities at designated stages. For more information on how to gain access to these areas, please visit us at Accessibility Services. 

Accessible Viewing Area Policies: 

  • Companions may be asked to stand in the back of the viewing area if capacity is reached. 
  • Viewing Areas are non-smoking. 
  • Attendees are not allowed to save spots. 
  • If an attendee is not-present for longer than 30 minutes, their spot will be given to another guest with a disability 
  • Do not block the view of the guests behind you. 
  • All seating is first come, first served. 


Service animals are permitted throughout the venue. However, emotional support animals, therapy animals, companion animals, and pets are not permitted into the event. Any animal whose task is to provide protection, emotional support, well-being, comfort, or companionship is not considered a service animal and will not be allowed into the venue. Only service animals that have been individually trained and are under the proper care of their owners will be allowed within the premises.  

The following guidelines must be followed: 

  • All service animals must be verified by the ADA Coordinator or Manager before entering the event venue. 
  • Once verified, service animal handlers are required to fill out a Service Animal Agreement before proceeding into the event grounds. Once signed, service animals will receive a service animal wristband or tag to indicate verification. 
  • Service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered. 
  •  If these devices interfere with the service animal’s work or if the handler’s disability prevents the use of these devices, the handler must maintain control of the animal through voice, signal, or other effective controls. 
  • Service animals must be housebroken and should use the service animal relief area. 
  • Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal. 
  • All service animals should have legally required vaccinations. The ADA Coordinator or Manager may ask for proof of vaccination during the  verification process. 
  • All service animals must receive a service animal credential at an Accessibility Services in order to enter the venue.  

We ask that you do not leave your animal in your car while you’re attending the event, as vehicles without active air conditioning may become too hot and unsafe for any animal.  

We accept requests for any of the following services: 

  • ASL Interpretation 
  • Other forms of Effective Communication (such as:  live captioning, large format print/braille literature, guided tours for guests with visual disabilities, assistive listening devices, or any other accommodation not listed) 

To ensure adequate time for planning, requests for these services should be made no later than 30 days before the event. While we will strive to accommodate requests submitted less than 30 days prior to the event, we cannot guarantee fulfillment after the cutoff date. The cutoff date for this event is 04/24/2024. To submit a request, please fill out the Effective Communication Request Form. 

Once you arrive, please check-in at Accessibility Services to be connected with our interpreting team. 

Visit here to view our full list of FAQ’s.

Prohibited Items

The following items are prohibited from the Event Site:

• Aerosol cans or sprays (including sunscreen)
• Alcohol
• All California state properties prohibit smoking of any kind, including vaping.
• Any item that can be used as a means to disturb the peace, endanger the safety of the crowd, and/or inflict damage to people and goods
• Audio recording equipment
• Backpacks of any kind (unless they are entirely clear and follow the BottleRock Bag Policy size guidelines)
• Bicycles, rollerblades, skateboards, scooters, or motorized vehicles of any kind
• Chairs of any kind
• Coolers of any size
• Drones
• Fireworks, sparklers, or incendiary devices
• Flags and/or flagpoles
• Focused-light devices, including laser pointers
• Glass containers
• Glowsticks
• Hula hoops & juggling toys
• Illegal substances (including narcotics) or drug paraphernalia
• Items intended for sale/promotion
• Kites
• Large chains or spiked jewelry
• Outside food or beverages
• Paper Lanterns
• Pets (except service animals with a current rabies certification)
• Professional still camera equipment (no detachable lenses, tripods, large zoom lenses, and/or commercial-use camera assemblies)
• Single Use/Disposable Plastic Bottles
• Soccer balls, footballs, Frisbees, or other projectiles
• Tents or canopies of any kind
• Tripods, Monopods, and Selfie-sticks
• Umbrellas
• Video recording equipment
• Vitamins
• Wagons are not permitted regardless if they are pushed or pulled or their dimensions. Strollers must not exceed 31″ (79cm) wide x 52″ (132cm) long.
• Water guns, water balloons, and/or any other kind of water projectile
• Weapons of any kind (including self-defense tools such as self-defense claws)

Allowed Items
The following items are allowed on the Event Site.

• Baby stroller if attending with children. Strollers must not exceed 31″ (79cm) wide x 52″ (132cm) long.
• Beach blankets and towels
• CamelBak-style water bladder systems subject to specific conditions**
• Empty reusable water bottles (glass or disposable plastic is not permitted) 
• Non-professional cameras
• Paper parasols
• Prescription and OTC medications subject to specific conditions*
• Sealed, unopened tampons
• Sunscreen (non-aerosol)

* Prescription medications are allowed only in the original prescription bottle, any persons attempting to bring in prescription medication must have a government-issued photo identification card that matches the name printed on the prescription, and the pills in the bottle must match the description printed on the prescription. Further, if a patron has mixed multiple pills in a single prescription container or if a person is attempting to enter with prescription pills in a non-prescription container, medical representatives should be involved to make the final determination about whether or not such pills are to be allowed in the venue.

Over-the-counter medications are allowed in provided that they are new and the original, factory-sealed container.

**CamelBak-style water bladder systems that have been EMPTIED are allowed into the Venue. Water bladders themselves must be able to be removed from the carrier and must be transparent enough to allow visual inspection of the empty bladder. Any CamelBak-style water bladder system that has a bladder that cannot be removed from the carrier and/or is opaque enough to prevent visual inspection will not be allowed into the Venue.


Our rules and policies can be referenced here.

Entry Conditions for Guests
The following additional conditions are for guests entering the Event Site.

• All guests and their belongings are subject to search.
• Any prohibited item that is surrendered to security at search points will not be returned.
• Allowed and Prohibited lists are subject to change.
• The Event and private security personnel at the entrances reserve the right to make the final determination on allowed and not allowed items.

BottleRock Napa Valley strictly prohibits the operation of or use of any unmanned aerial vehicles (UAVs), also know as “Drones,” on, from, or above BottleRock premises, events or venues without specific written permission from an official of BRNV or Latitude38. This includes all UAVs regardless of size, weight, or purpose. If you are found to be using or in the possession of a UAV or “Drone” while at BottleRock, it will be confiscated by staff and held for the remainder of the event. 

Please note our Bag Policy


  • Clear bags made up of plastic, vinyl, or PVC that are NO larger than 12″L x 6″W x 12″L.
  • Empty hydration packs with NO more than one additional pocket. Water bladder must be empty.** 
  • Small clutch purses and fanny packs  (6″ x 9″ or smaller), with no more than one pocket.

NOT Allowed:

  • Any bags that are larger than 6”x9” and NOT clear.
  • Any backpacks that are not clear.
  • Any bags that are larger than 12″L x 6″W x 12″L. 
  • Any hydration packs with more than 2 pockets.


For expediency, we recommend using a clear bag and removing coats, jackets and additional layers from bags before entering security. Fast Lanes will be available for guests entering with NO BAGS. This bag policy is subject to change.


**CamelBak-style water bladder systems that have been EMPTIED are allowed into the Venue. Water bladders themselves must be able to be removed from the carrier and must be transparent enough to allow visual inspection of the empty bladder. Any CamelBak-style water bladder system that has a bladder that cannot be removed from the carrier and/or is opaque enough to prevent visual inspection will not be allowed into the Venue.

Getting to Napa

Getting to Napa is easy. It’s just over an hour’s drive from the San Francisco Bay Area and Sacramento. 

Visit our Getting Here page for information on parking, buses, flying, biking to the festival and more. 


Learn about available accommodations here.

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