General Info & FAQs

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Important Dates
BottleRock 2017 will take place on Memorial Day Weekend: May 26th-28th. Doors open at 11:30am. Final act ends at 10:00pm.
 
Aftershows have been announced! See the full Aftershow lineup here
 
Locker rental will be available for the 2017 festival. Learn more and reserve a locker here.
Lyte Ticket Exchange

All tickets are sold out. If you’re looking for sold out passes, visit our official ticket exchange to place a reservation.

Information for customers who sold their tickets via Lyte
If you’ve received confirmation that the sale of your ticket has been confirmed, please note your original festival ticket may still be shipped to you. If you’ve received confirmation from Lyte that the sale of your ticket has been confirmed, you do not need to do anything with your wristbands.
 
Information for customers who purchased tickets via Lyte
If you’ve received confirmation that your ticket purchase has been confirmed, please head directly to the Lyte Will Call booth outside the festival gates at the corner of 3rd Street and Bailey Street. You must bring a valid, government-issued photo ID to pick up your wristbands. 
Ticketing

All BottleRock sales are final. There are no refunds or exchanges. 

There is a 6 ticket limit per transaction for the general on sale and a 4 ticket limit per order for any pre-sale opportunities

Payment plans are sold out. 

Children (6 and under) receive free entry with a ticketed adult. A ticketed adult can bring up to 2 children under 6 for free. All guests 7 and over must have a ticket/wristband. At the festival, we encourage you to register your kids for our Little Rockers program.

Order confirmation

Upon completion of your ticket purchase, you will receive an order confirmation number and receipt via email from Eventbrite. If you do not see your order confirmation in your inbox, make sure to check your junk/spam folder. If you still do not see your order confirmation, contact the Eventbrite help center.

You can also double check your order was processed by logging into your Eventbrite account, or enter the email address you used to purchase tickets here. Then check to see that your order was successful on the “tickets” page when logged in.

Upgrades

Upgrades are no longer available.

Ticket resale

Your purchase of BottleRock Napa tickets is subject to our Event Terms, which contain, among other things, a strict prohibition on ticket resale. Bottlerock does NOT work with resellers or secondary market websites in any capacity. We offer our own ticket exchange solution powered by our technology partner Lyte. Visit the ticket exchange.

Wristbands

Upon completion of your ticket purchase, you will receive an order confirmation number and receipt via email from Eventbrite. All ticket purchasers will receive a festival wristband – no printed tickets will be issued for this event. Your wristband is your ticket into the festival.

Wristband Shipping
Wristbands are being shipped to festivalgoers within the continental U.S., please allow a few weeks for arrival. All international, Hawaii and Alaska orders will be held at Will Call.

Your wristband is your ticket to the festival. Once you receive your wristband, do not try it on. The clasp slides one way and there is no way to remove it or loosen it without damaging the wristband. 

Wristbands are non-removable and non-transferable and must not be tampered with in any way. If you are a 3-day passholder, your 3-day wristband grants you admission for all three days. If you are a 1-day passholder, your 1-day wristband grants you admission on the day shown on the wristband.

You must wear your wristband at all times at the festival. Do not cut off or remove your wristband until you leave the festival for the final time.

Lost, stolen, damaged and tampered with wristbands will only be replaced at the discretion of festival staff. The wristband replacement fee is $20.

Wristband Registration
Click here to register your wristband. Register your wristband by May 20th for a chance to win a VIP upgrade for two!

Festival Will Call & Box Office:
To pick up wristbands at Will Call, please bring your original order confirmation email and a valid, government-issued photo ID. You must be the original buyer to pick up wristbands up at Will Call. Will Call is located at the intersection of 3rd Street and Bailey Street in Napa, near the main entrance. Will Call hours of operation are:

Thursday (5/25): 11am – 7pm
Friday (5/26): 9am – 9pm
Saturday (5/27): 9am – 9pm
Sunday (5/28): 9am – 9pm

 

ADA

BottleRock is a fully accessible event, and we are dedicated to continually improving our efforts to ensure you have access to all the festival amenities. We welcome and encourage all feedback and suggestions from our patrons. The following explains the services provided this year. For any accessibility-related questions and/or needs please email ADA@bottlerocknapa.com. We will do our best to help you have an awesome experience at BottleRock!

Access Center: All accessibility-related inquires can be answered at our Access Center, which will be located just inside the main entrance off of Third Street. Additionally this is the location to recharge wheelchair batteries and/or the other assistive technology requiring electrical recharging, as well as storing equipment.

Accessible Viewing Areas: There will be accessible viewing areas made available to ADA patrons who may need to see above the crowd on the main stage and/or those who have mobility limitations. Visit the Access Center to gain access to these areas. Note that all viewing areas are available on a first-come, first-served basis. Plan to arrive early for popular acts.

Assisted Listening Devices: Assisted Listening Devices are available at the Access Center for use at BottleRock.

Effective Communication Requests: If you require effective communication in the form of an ASL Interpreter or closed captioning, please contact us at ADA@bottlerocknapa.com.

NOTE: Requests must be made no later than three weeks before the event to allow for sufficient processing time. All requests received after this time will be reviewed on a case-by-case basis.

Getting Around: The venue is accessible to guests with wheelchairs or motorized scooters. There are accessible pathways and routes throughout the venue. Some stage areas are located on natural terrain. We encourage all patrons to utilize personal forms of transportation, including wheelchairs and scooters. Absolutely no personal golf carts will be allowed. If you need to recharge your motorized wheelchair, you may do so at the Access Center. Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20 amp circuit. We do not provide personal assistance or mobility device rentals.

Parking: BottleRock has a very limited amount of ADA Parking available at the festival. To park in this lot, you will need to purchase a BottleRock ADA Parking Pass and bring your valid handicap parking permit, placard, or plate.

Please note that it is against the law to park in an accessible parking space without the required ADA credentials or to fraudulently use someone else’s in order to gain access to ADA parking spots. All placards will be checked for validity by the Napa Police Department upon arrival.

To request an ADA Parking Pass, please contact us at ADA@bottlerocknapa.com. 

ADA parking will be located on near the main entrance to the Festival. More detailed instructions will be provided upon purchasing a parking pass.

Accessibility

Service Animals: Persons with disabilities and their service dogs or miniature horses that are individually trained to do work or perform tasks for those persons with disabilities are welcome at BottleRock, as are those training service animals. Pets are not allowed and will be turned away. Due to large-scale animal service fraud, and for the protection of all festival patrons, service animals must be screened and registered at the Access Center immediately upon entry to the site. Please contact us at ada@bottlerocknapavalley.com for protocol regarding service animals.

Any service animal whose task is to provide protection, emotional support, well-being, comfort, or companionship, is not considered a service animal and will not be allowed into the venue.

– All service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.

– Care of the service animal is the sole responsibility of the owner, including clean up.

– Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal.

Visual Accommodations: We will be providing daily guided tours throughout the venue. If you would like a guided tour, please contact us ADA@bottlerocknapa.com. Requests for large font and Braille must be made at least two weeks in advance.

● Accessible Restrooms will be available throughout the venue and will be located at all restroom banks. Maps will be available in the Access Center to show these locations.

● ATM’s and Concessions are fully accessible and located throughout the venue. If assistance is required please confer with a festival staff member.

● First Aid: We have several First Aid locations that are noted on the festival maps. Professional medical staff can help you with your medical needs at these locations.

● Special Dietary Needs: BottleRock will have food vendors that provide gluten-free options. For those with special dietary needs beyond the festival food service, please contact us at ADA@bottlerocknapa.com for further information.

In continually trying to make our festival more accessible we encourage you to contact us at ADA@bottlerocknapa.com for any of your accessibility-related needs. Additionally, if you have any questions about policies or our services please reach out to us.

Getting to Napa

Getting to Napa is easy. It’s just over an hour’s drive from the San Francisco Bay Area and Sacramento.

Buses to Napa

In an effort to reduce traffic and our carbon footprint BottleRock offers daily bus services between the festival and select cities around Northern California including San Francisco, Sacramento and Oakland. Bus tickets are on sale now.

Flying

There are a number of airports in close proximity to BottleRock including San Francisco International Airport (SFO), Oakland International Airport (OAK), Sacramento International Airport (SMF), Santa Rosa/Sonoma Airport (STS) and San Jose International Airport (SJC).

Check out Alaska Airlines for great deals on flights to BottleRock!
 
 
Parking

Parking will be available for purchase in May 2017. There is no overnight or RV parking in the BottleRock lots.

Prohibited Items

The following items are prohibited from the Event Site.
• Weapons of any kind
• Illegal substances (including narcotics) or drug paraphernalia
• Medical or recreational use marijuana
• Alcohol
• Aerosol cans or sprays (including sunscreen)
• Chairs of any kind
• Framed or large backpacks (larger than a 20 x 15 x 13)
• Kites
• Glowsticks
• Glass containers
• Outside food or beverages
• Bicycles, rollerblades, skateboards, scooters, or motorized vehicles of any kind
• Large chains or spiked jewelry
• Fireworks, sparklers, or incendiary devices
• Chinese Lanterns
• Umbrellas
• Coolers of any size
• Tents or canopies of any kind
• Video recording equipment
• Professional still camera equipment (no detachable lenses, tripods, large zoom lenses, and/or commercial-use camera assemblies)
• Tripods, Monopods, and Selfie-sticks
• Drones
• Audio recording equipment
• Flags and/or flagpoles
• Vitamins
• Soccer balls, footballs, Frisbees, or other projectiles
• Focused-light devices, including laser pointers
• Items intended for sale/promotion
• Water guns, water balloons, and/or any other kind of water projectile
• Pets (except service animals with a current rabies certification)
• Any item that can be used as a means to disturb the peace, endanger the safety of the crowd, and/or inflict damage to people and goods

Allowed Items
The following items are allowed on the Event Site.
• Sunscreen (non-aerosol)
• Beach blankets and towels
• Non-professional cameras
• One (1) empty water bottle up to one (1) liter in size
• Baby stroller or small wagons if attending with children
• Sealed, unopened packs of cigarettes
• Sealed, unopened tampons
• Prescription and OTC medications subject to specific conditions*
• CamelBak-style water bladder systems subject to specific conditions**

* Prescription medications are allowed only in the original prescription bottle, any persons attempting to bring in prescription medication must have a government-issued photo identification card that matches the name printed on the prescription, and the pills in the bottle must match the description printed on the prescription. Further, if a patron has mixed multiple pills in a single prescription container or if a person is attempting to enter with prescription pills in a non-prescription container, medical representatives should be involved to make the final determination about whether or not such pills are to be allowed in the venue.

Over-the-counter medications are allowed in provided that they are new and the original, factory-sealed container.

** CamelBak-style water bladder systems are allowed empty into the Event Site, however the water bladders themselves must be capable of being removed from the carrier and must be transparent enough to allow security to visually inspect the empty bladder. CamelBak-style water bladder carriers must have no more than two (2) main compartments and one (1) small compartment – anything larger will not be allowed. Any CamelBak-style water bladder system that has a bladder that cannot be removed from the carrier and/or is opaque enough to prevent visual inspection will not be allowed into the Event Site.

Entry Conditions for Guests
The following additional conditions are for guests entering the Event Site.
• All guests and their belongings are subject to search.
• Any prohibited item that is surrendered to security at search points will not be returned.
• Allowed and Prohibited lists are subject to change.
• The Event and private security personnel at the entrances reserve the right to make the final determination on allowed and not allowed items.

BottleRock Napa Valley strictly prohibits the operation of or use of any unmanned aerial vehicles (UAVs), also know as “Drones,” on, from, or above BottleRock premises, events or venues without specific written permission from an official of BRNV or Latitude38. This includes all UAVs regardless of size, weight, or purpose. If you are found to be using or in the possession of a UAV or “Drone” while at BottleRock, it will be confiscated by staff and held for the remainder of the event. 

Policies

TICKET PURCHASE AND FESTIVAL TERMS AND CONDITIONS

AGREEMENT

Any purchase or possession of tickets (including wristbands, the “Ticket(s)”) for the BottleRock Music Festival (the “Festival”) constitutes the irrevocable acceptance of, and the agreement to be bound by, all of the terms and conditions contained herein, by you as either the purchaser, custodian or bearer of the Ticket(s) (hereinafter referred to as “You” or “Your”).  You further acknowledge and agree that Latitude 38 Entertainment, LLC may, from time to time, modify, add, remove, supplement, amend, update or otherwise revise any or all of the terms and conditions contained herein from time to time, without advanced, direct or individual notification to you (collectively “Revise or Revision(s)”) and which Revisions shall, at the sole and absolute option of Latitude 38, relate back to the date of purchase.  Latitude 38 Entertainment, LLC shall have the right to periodically Revise all or some of the terms or conditions specified herein by posting such Revisions on Latitude 38’s website located at bottlerocknapavalley.com (the “Site”).  If you do not agree to be bound by these terms and conditions, do not purchase Tickets.

  1. REVOCABLE LICENSE

Your Ticket shall at all times be deemed a revocable license issued by Latitude 38 Entertainment, LLC, as the licensor hereunder or its respective designee(s) (“Latitude 38,” and sometimes also referred to as, “we,” “our” or “us”) for the sole purpose of accessing the venue which the Festival is scheduled to occur (the “Venue”) and for attending the Festival (the “License”).  The License may, at the sole and absolute option of Latitude 38, be revoked at any time by Latitude 38 with or without additional notification to You, which includes denying You access to the Venue upon or due to any violation, or suspected violation of any or all of these terms and conditions or for any violation or suspected violation of any applicable laws, policies, rules or regulations, as determined by Latitude 38.

  1. LOST, STOLEN OR DESTROYED TICKETS.

Latitude 38, its processors and agents assume no legal, financial or other liability whatsoever for any lost, stolen, destroyed or mislaid Tickets. Following the delivery of Your Tickets, You assume 100% risk of loss relating to the Tickets, including any risks of loss associated with lost, stolen, mislaid, or destroyed Tickets.

  1. NO RESALE.

Tickets purchased by You are intended for personal use only. If You obtain Your Ticket(s) from any unauthorized source(s), You fully assume all risks associated with such Ticket(s), including that such Ticket(s) may have been reported lost or stolen or that such Ticket(s) may be counterfeit and in all cases, such Ticket(s) shall be voidable and dishonored by Latitude 38 with or without advanced notification to You. You agree that the resale, or the attempted resale by You of any Ticket at a price greater than the face value is strictly prohibited and constitutes a violation of these terms and conditions.  In such cases, including any profiting by reselling, trading, or brokering Tickets purchased through the Site, Latitude 38 shall have the right to cancel all or part of the applicable ticket order or may, at Latitude 38’s sole option, elect to put all or part of Your order and all or part of other pending orders in Your name at Will Call.  If Latitude 38 cancels Your tickets, a refund for the face value of the tickets, minus a $25 per ticket processing fee, will be issued to the purchaser of record and no other service, processing, or shipping fees shall be refunded.  Latitude 38 reserves the right to cancel Your order(s) without notification for violating or the suspected violation of the terms and conditions of this provision. Latitude 38 also reserves the right to investigate all orders suspected to be in violation of this provision and shall be the final arbiter regarding violations or potential violations hereunder.

  1. NOT REDEEMABLE FOR CASH.

Your Ticket is not redeemable for cash.

  1. CHANGES TO LINE-UP, DATE OR VENUE

Latitude 38, shall at any time prior to the Festival, have the right to change the Venue, Artist Lineup, Festival Times, Festival Dates or any or all other components of the Festival, at any time, with or without advance notification to You and without any compensation to You.  If you do not agree with ANY OF the terms and conditions set forth in this Paragraph OR AGREEMENT, do not purchase Tickets.

  1. FESTIVAL CANCELLATION BY LATITUDE 38

Upon the occurrence of an Festival cancellation by Latitude 38, Latitude 38 shall have the option to either: (a) elect to issue a refund to the Ticket purchaser of record in an amount equivalent to the face value of Tickets only (or a pro-rata portion thereof, in the Festival of a partial cancellation) or (b) reschedule the Festival for a future date within the 12-month period immediately following the Festival cancellation by the Latitude 38.  In cases of the rescheduling the cancelled Festival for a future date, You shall not be entitled to refund.Purchasing Tickets pursuant to these terms and conditions subjects You to a high degree of risk relative to possible Festival cancellations.  If you do not agree with ANY OF the terms and conditions AS set forth in this Paragraph OR AGREEMENT, or if you do not agree with, or agree to assume the allocation of risk TO YOU AS SET FORTH HEREUNDER, do not purchase Tickets.

  1. REFUNDS DUE TO CANCELLATION BY LATITUDE 38

In the Festival of Latitude 38’s election to issue refunds under subparagraph (a) of this Paragraph 7 hereunder the following shall apply:  Latitude 38 shall issue refunds, on a pro-rata or “per day” basis for multi-day Festivals, as applicable.  For purposes of determining any pro-rata refunds due, Latitude 38 shall only be required to issue refunds in “whole days” and once Venue gates open, the Festival on that particular date shall be deemed to have been delivered in its entirely and not subject to refund. You shall only be entitled to refunds for those days for which You purchased Tickets and for which Venue access was never granted during the course of an entire day.  Delayed gate openings shall not be subject to refunds.  Under no circumstances shall You be entitled to a refund of any shipping, handling or other processing fees.  Purchasing Tickets pursuant to these terms and conditions subjects You to a high degree of risk relative to possible Festival cancellations.  If you do not agree with these terms and conditions set forth in this Paragraph or as otherwise set forth in this agreement, or if you do not agree with, or agree to assume the allocation of risks that is being transferred to You hereunder, do not purchase Tickets.

  1. FORCE MAJEURE EVENTS

Upon the occurrence of an Festival Cancellation due to reasons other than by as specified in Paragraph 7 above (“Festival Cancellation By Latitude 38”), including but not limited to, events outside Latitude 38’s control, acts of God, riots, wars, insurrection of military power, civil rebellion, production delays, strikes, hurricanes, tropical storms, earthquakes, floods, natural disasters or inclement weather (regardless of severity), Latitude 38 shall, at its sole and absolute option (a) have the right, but not the obligation, to issue You a refund (including partial refunds on terms specified or contemplated in Paragraph 8 above) or shall at its option, (b) elect to postpone the Festival or (c) cancel the Festival without further legal or financial obligation or liability to you, including the obligation to issue You a refund or to reschedule the Festival.  Purchasing Tickets pursuant to these terms and conditions subjects You to a high degree of risk relative to possible Festival cancellations.  If you do not agree with these terms and conditions set forth in this Paragraph or as otherwise set for in the agreement, or if you do not agree with, or agree to assume the allocation of risks that is being transferred to You hereunder, do not purchase Tickets.  If Latitude 38 elects to issue a refund, the Ticket purchaser of record shall be refunded in an amount equivalent to the face value of Ticket(s) only.  If Latitude 38 elects to reschedule the Festival for a future date, You may not be entitled to a refund.  Under no circumstances shall You be entitled to a refund of any shipping, handling or other processing fees.

  1. POSTPONEMENT OF FESTIVAL

Unless otherwise specified herein, at all times prior to the Festival, Latitude 38 reserves all rights to cancel or postpone the Festival or to change the Venue, the artist lineup, time, the date of the Festival or other Festival-related components without any obligation by Latitude 38 to give You additional or prior notice or compensation.

  1. NOTIFICATION OF FESTIVAL CANCELLATION OR POSTPONEMENT

If an Festival is cancelled or postponed, whether in whole or in part, or if the Venue is closed, Latitude 38 shall post a notification on the Site relating to such cancellation or postponement.

  1. ALL SALES FINAL.   ALL TICKET SALES ARE FINAL, THERE SHALL BE NO TICKET REFUNDS AND/OR TICKET EXCHANGES.

This Festival is a “Rain or Shine” Festival.  This Festival is “Standing Room Only.” Unless otherwise specified herein to the contrary, there shall be NO refunds or exchanges relative to Ticket purchases. If you do not agree with these terms and conditions set forth in this Paragraph or as otherwise set forth in this agreement, do not purchase Tickets. 

  1. “WILL CALL” TICKETING AND ACCEPTANCE

Will Call Tickets are Virtual Tickets. You accept delivery of Your Will Call Ticket immediately upon Your purchase of the Will Call Ticket.

  1. TICKET CONFIRMATIONS; PROOF OF DELIVERY

Your Ticket order confirmation shall serve as conclusive and indisputable proof of Delivery of Your Ticket. You agree to notify Latitude 38 prior to the start time of the Festival if you have not received Your Ticket.

  1. ASSUMPTION OF RISKS

You assume any and all risks, whether expressly set forth herein, as well as, any other risks and dangers incidental or in any way relating to your presence during the Festival, including any risks that occur prior, during or after the Festival or any risks that are not foreseeable, such as, any and all risks arising from or relating to the acts or omissions of others (including Artists, Festival attendees, the Venue owners or operators and its staff, employees and agents; or the Festival organizer, its affiliates, subsidiaries, officers, directors, employees, members, partners, agents or designees).

  1. Lost or Stolen Property

Festival organizers and their respective Indemnitees (defined in paragraph 18 below) shall not be held responsible, financially or otherwise, for any personal property that is left, lost, stolen, destroyed, confiscated, damaged or misplaced anywhere in the Venue or during the Festival, regardless of fault.   You assume all risks of loss associated with the loss or damage to Your personal property.

  1. Festival Hazards.

You assume all risks of personal injuries relating to Your attendance of the Festival including, but not limited to hearing loss, seizures and other health conditions incidental, relating to or arising from extremely loud music and sounds; strobe, hydro, pyrotechnic, animatronic lighting and other special effects, such as flashing lights, rapidly changing or alternating images, the use of fog, haze or smoke with theatrical stage lighting, laser projections and fireworks during the Festival and whether such injuries occur subsequent to the Festival.

  1. LOUD MUSIC AND SPECIAL EFFECTS WARNING.

All or designated areas of the Venue during the Festival may be subject to extremely loud music and sounds, as well as, strobe, hydro, pyrotechnic, animatronic, lighting and other special effects, including flashing lights, rapidly changing or alternating images, the use of fog, haze or smoke with theatrical stage lighting, laser projections and fireworks.  Women who are pregnant and individuals who suffer from certain health conditions, including seizures, light sensitivity or any other health condition that could be aggravated by these special effects should consider this warning before attending the Festival, as such special effects may cause or induce seizures, diminished or hearing loss and other health conditions.

  1. INDEMNIFICATION

In exchange for additional consideration, the receipt and sufficiency of which is acknowledged herein by You and Latitude 38, You agree to defend, covenant not to sue, indemnify, save and hold harmless and forever release, Latitude 38, the Napa Valley Expo, and all their respective subsidiaries, affiliates, officers, directors, principals, members, employees, authorized agents, predecessors, assigns, successors, licensees and designees (collectively the “Indemnitees”) from any and all injuries (whether personal injuries, property damage or otherwise), demands, suits, and/or claims relating in any way to the Festival, to the maximum extent permitted by applicable law.

  1. RIGHT TO RECORD AND EXPLOIT YOUR IMAGE

In exchange for additional consideration, the receipt and sufficiency of which is acknowledged herein by You and Latitude 38, Latitude 38 shall have the right to publish, print, display or otherwise publicly use for purposes of trade or for any commercial or advertising purpose the name, image, portrait, photograph, voice or other likeness of You without Your additional express written or oral consent. Latitude 38 shall also have the right, but not the obligation, to use Your name, image, portrait, voice, photograph, or other likeness in connection with the resale or other distribution of literary, musical, or artistic productions or other articles of merchandise or property without Your additional consent in connection with any sale or distribution thereof.  You further acknowledge and agree that Latitude 38 shall be the sole and exclusive owner of any work containing Your image.  In exchange for additional consideration, the receipt and sufficiency of which is acknowledged by You and Latitude 38, Latitude 38 shall also have the right to record, utilize, publish, print, display, exploit and publicly use Your name, image, likeness and voice in medium, whether not existing or hereinafter created, including via any broadcast, re-broadcast, live stream, recording or other reproduction of Your image at or about the Festival, and whether in or out of context.

  1. NO ILLICIT DRUGS; NO WEAPONS

Latitude 38 and the Venue maintains a zero tolerance policy regarding the illegal or illicit drug use at the Venue or otherwise during the Festival.  You knowingly, intelligently and voluntarily consent to be searched by Latitude 38 for the presence of illegal or illicit drugs, weapons and/or other prohibited items prior to or during Your presence at the Festival or Venue and agree that the discovery of any prohibited items shall constitute a violation of Latitude 38’s anti-drug policies and shall correspondingly give Latitude 38 the right to immediately revoke Your License to access the Venue, to attend the Festival and to deny You any future admission to the Festival or Venue without any legal or financial liability to You.  In exchange for additional consideration, the receipt and sufficiency of which is acknowledged by You and Latitude 38, You correspondingly agree to defend, covenant not to sue, indemnify, save and hold harmless and forever release, Indemnitees for any losses, whether personal injury or property damage, resulting from or relating to Your illicit drug use, Your use of weapons or anything in violation of these terms and conditions.

  1. PROHIBITED ITEMS AND ACTIVITES.

The following items and activities are strictly prohibited at the Festival: the use of cameras, video or audio recording equipment; outside food or beverages; unauthorized vendors or performers; handing out fliers or leaflets; pets; oversized bags (permitted bags will be subject to search); skate boards, roller skates, bikes or the like; wagons; fireworks; radios or other music players; placards or signs; illegal conduct of any kind; conduct that unreasonably interferes with the enjoyment of the Festival by others or poses a threat to public safety, as determined in the sole discretion of Latitude 38. Latitude 38 Entertainment reserves the right to terminate Your License to the Venue at anytime if You engage in any prohibited activities.

  1. ASSIGNMENT

Latitude 38 shall, at all times, have the right to assign or delegate any or all of its rights, title and interests or duties hereunder without notification to, or consent by, You.

  1. INTEGRATION CLAUSE.

You agree that the terms and conditions contained herein, and as amended from time to time by Latitude 38, represent the entire agreement between You and the Latitude 38 with respect to its subject matter hereof, and shall supersede and replace all prior contemporaneous understandings, communications, and agreements, written or oral, regarding such subject matter.

 

  1. ARBITRATION OF DISPUTES.

Notwithstanding anything contained herein to the contrary, You agree that any disputes arising from or relating to Your purchase of Tickets hereunder or any related transaction relating to the use of the Site or its services or any relationship or dispute between You and Latitude 38 or You and any company or person employed by or which is affiliated with either Latitude 38, this Agreement and/or any policies or practices of any of the above mentioned companies or persons (a “Dispute”) shall only be resolved subject to FINAL AND BINDING ARBITRATION as set forth in this section, and may only be resolved through an individual arbitration governed by the Federal Arbitration Act or by the applicable sections of California law to the maximum extent permitted by applicable law.  THE PARTIES TO THIS AGREEMENT GIVE UP THEIR RESPECTIVE RIGHTS TO GO TO COURT in connection with any Dispute and that such rights will be determined by a NEUTRAL ARBITRATOR, NOT A JUDGE OR JURY.  NO PARTY TO WHICH THIS AGREEMENT APPLIES SHALL BRING OR PARTICIPATE IN ANY CLASS ACTION OR OTHER CLASS PROCEEDING IN CONNECTION WITH ANY DISPUTE. No party bound by this Agreement agrees to class arbitration or any other arbitration proceedings where a person brings a Dispute as a representative of other persons.  The parties shall participate in non-binding mediation before commencing any arbitration (or taking any other action).  If the parties are unable to resolve a Dispute by informal means, the arbitration of Disputes will be administered by the American Arbitration Association (AAA) in accordance with Commercial Arbitration Rules, and if deemed appropriate by the arbitrator, the Supplementary Procedures for Consumer-Related Disputes, to be held in San Francisco, California.  Any proceeding to enforce this arbitration agreement must be brought in the state or federal courts located in the City and County of San Francisco, California, to the exclusion of all other forums. This Agreement shall be governed and construed in accordance with the laws of the State of California, notwithstanding any contrary choice-of-law principles, and all claims relating to or arising out of this Agreement, or the breach thereof, whether sounding in contract, tort or otherwise.

  1. CHARGEBACK DISPUTES

In light of Your agreement to all the terms and conditions contained herein, including that “there shall be NO refunds or exchanges relative to Ticket purchases” as set forth in Paragraph 11, You further agree, in conformity therewith that, in no event shall you commence a chargeback dispute with Your credit or debit card relative to the Tickets or services purchased hereunder or regarding any amounts forfeited hereunder any or similar charge reversal.  You further agree that Latitude 38 shall not have a legal obligation to mitigate any of its potential or actual losses sustained hereunder.

  1. FOREIGN CURRENCY REFUNDS

Latitude 38 shall not be responsible for any exchange rate losses incurred during the order or refund process.  Latitude 38 shall not be obligated to issue refunds to Ticket purchasers who have mistakenly purchased tickets in a currency other than the currency intended.

 

  1. MISCELLANEOUS

By making a purchase of Ticket(s), You acknowledge and agree that You are at least 13 years of age. You cannot share or duplicate tickets.   Tickets shall not be used for advertising, promotion (including contests and sweepstakes) or other commercial purposes without the express written consent of Latitude 38.

Revision Date

This Agreement was last revised on February 27, 2014.

How can I buy tickets?

All tickets are sold out – thank you! If you’re looking for sold out passes, visit our ticket exchange platform to place a reservation. 

Sign up for our newsletter to stay informed and get reminders. 

Do I need to buy my child a ticket?

BottleRock welcomes guests of all ages! That’s why kids (6 and under) receive free entry with a ticketed adult.

A ticketed adult can bring up to 2 children under 6 for free. All guests 7 and over must have a ticket / wristband. At the festival, we encourage you to register your kids for our Little Rockers program.

When will I receive my order confirmation?

You should receive your order confirmation immediately upon purchase of your tickets via Eventbrite.

If you purchased a ticket and did not receive your e-mail confirmation, you may have entered your email address incorrectly on Eventbrite. Please use this form to retrieve your ticket confirmation. 

If you use the payment plan option, you will receive an e-mail confirmation with your tickets as soon as all 3 payments have successfully been processed.

Can I upgrade my ticket?

Upgrades are no longer available.

Can I get a refund?

All sales are final. We are unable to offer any ticket refunds. If you can no longer attend, visit Lyte, our official ticket exchange platform to sell or exchange your ticket. BottleRock is not responsible for tickets sold through any third party.

The event will take place rain or shine. Artists subject to change.

Can I resell my ticket(s)?

Your purchase of BottleRock Napa tickets is subject to our Event Terms, which contain, among other things, a strict prohibition on ticket resale.  BottleRock is partnering with Lyte, a private ticket exchange, for those who are unable to attend and wish to sell their tickets. Visit our official ticket exchange platform

I’m from out of town, where should I stay?

There are a range of places to stay in Napa and surrounding cities. Check out the Accommodations section of the website.

How do I place a group order?

If you’re interested in VIP, VIP Plus Skydeck, Suites or Platinum group tickets, please email us.

Will I be able to leave and re-enter the festival?

All 3-Day pass holders and 1-Day VIP, VIP Plus Skydeck and Platinum pass holders can leave and re-enter the festival by scanning their wristbands at the entrance gates. 1-Day GA pass holders cannot leave and re-enter the festival.

Wristbands are non-removable and non-transferable and must not be tampered with in any way. If you are a 3-day passholder, your 3-day wristband grants you admission for all three days. If you are a 1-day passholder, your 1-day wristband grants you admission on the day shown on the wristband.

You must wear your wristband at all times at the festival. Do not cut off or remove your wristband until you leave the festival for the final time.

What time do doors open?

Doors open at 11:30am. Last act ends at 10:00pm.

What do I need to bring to gain entry to the festival?

All ticket purchasers will receive a festival wristband – no printed tickets will be issued for this event. Your wristband is your ticket into the festival.

For domestic orders within the continental U.S., your wristband will be sent to you via mail in May. Wristbands will be sent to the shipping address you provided in your order. Please allow until the middle of May for your wristbands to arrive. All international, Hawaii and Alaska orders will be held at Will Call. Click here to update or change your shipping address. The last day to change your shipping address is April 10, 2017.

When you receive your wristband in the mail, do not try it on. The clasp slides one way and there is no way to remove it or loosen it without damaging the wristband.

Wristbands are non-removable and non-transferable and must not be tampered with in any way. If you are a 3-day passholder, your 3-day wristband grants you admission for all three days. If you are a 1-day passholder, your 1-day wristband grants you admission on the day shown on the wristband.

You must wear your wristband at all times at the festival. Do not cut off or remove your wristband until you leave the festival for the final time.

Festival Will Call & Box Office:

To pick up wristbands at Will Call, please bring your original order confirmation email and a valid, government-issued photo ID. You must be the original buyer to pick up wristbands up at Will Call. Will Call is located at the intersection of 3rd Street and Bailey Street in Napa, near the main entrance. Will Call hours of operation are:

Thursday (5/25): 11am – 7pm
Friday (5/26): 9am – 9pm
Saturday (5/27): 9am – 9pm
Sunday (5/28): 9am – 9pm

 

Contact Us

We’re here to help! Email us at info@bottlerocknapa.com

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